Refund Policy
This document is available in English and Hebrew. If there is any difference between them, the English version governs.
We want you to be happy with 4X4Ops. Before paying, you can use the free plan and the full-feature trial without entering any card details. Payments are processed by Paddle.com, our Merchant of Record, which also issues refunds.
1. Monthly subscriptions
You can cancel at any time; the subscription stays active until the end of the current month and is not renewed. Payments for a month that has already started are not refunded.
2. Yearly subscriptions
You may request a full refund within 14 days of an annual payment (the first payment or a renewal). After 14 days you can cancel at any time and the plan remains active until the end of the paid year, without a refund for the remaining period.
3. Changing the number of vehicles
Adding vehicles is charged proportionally for the remainder of the current period. Removing vehicles creates a proportional credit applied to future payments, according to Paddle's proration.
4. Exceptions
We will refund in full any charge made in error (for example, a duplicate charge), and a prorated amount if we materially reduce the features of your paid plan. Where the law of your country grants you additional rights (for example, a consumer withdrawal right), those rights apply.
5. How to request a refund
Reply to your Paddle receipt email or use the link in it, or write to support@4x4ops.com with the email address used for the purchase. Approved refunds are returned by Paddle to the original payment method, usually within 5–10 business days.
6. Your data
A refund or cancellation does not delete your data. Your account returns to the free plan as described in the Terms of Use.